Maple eSignMaple eSign
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Support · Email included

Stuck?Here’s how to get help.

Email support is free for everyone, whether you’re signing or sending.

Support triageCard 01

1Who are you?
2What went wrong?

Try this first

Write down your browser, device, the time and the exact error message, then try opening the invitation one more time.

Still stuck? Copy this email and send it to us.

Draft emailOnly safe details, filled in on your device.

To
contact@mapleesign.ca
Subject
Signing stopped: the document will not load

Hello Maple eSign support,

I was asked to sign a document with Maple eSign, and the document will not load.

Time
[fills in on your device]
Browser
[fills in on your device]
Device
[fills in on your device]
Exact message
[copy it exactly as shown]
Tried again once
[yes or no, and what changed]

Thank you.

Never includethe documentyour signing linkpasswords or codesID or signature image
To: contact@mapleesign.ca
Subject: Signing stopped: the document will not load

Hello Maple eSign support,

I was asked to sign a document with Maple eSign, and the document will not load.

Time:             [fills in on your device]
Browser:          [fills in on your device]
Device:           [fills in on your device]
Exact message:    [copy it exactly as shown]
Tried again once: [yes or no, and what changed]

Thank you.
Nothing is sent from this page.

After signing

What you get when signing is finished

Once everyone who needs to sign has finished, Maple eSign seals the final PDF, creates the Certificate of Completion and attaches the audit history. The sender then downloads the package and gets it to you as arranged.

  • Sealed PDF

    The final document, with its SHA-256 hash.

  • Certificate of Completion

    Who signed, how, and when.

  • Audit history

    Every step, recorded in order.

Quick answers

Common problems

  • No. 01

    My invitation expired. Can Maple eSign issue another one?

    The sender can resend it or change who it goes to. Contact the organization that sent you the document.

  • No. 02

    How do I confirm the agreement completed?

    The final package includes the sealed PDF, the Certificate of Completion, the document hash and the full event history. Ask the sender if you need a copy.

  • No. 03

    Can I ask for an accessibility accommodation?

    Yes. Contact the sender first, and they can work with Maple eSign support to arrange another way for you to sign.

  • No. 04

    Can I request deletion through this page?

    No, this page doesn’t take requests. Contact the organization that sent the document, or email Maple eSign support from the address you usually use, so we can find the right account.

Still stuck

Email us

contact@mapleesign.ca

Email support is free for signers and senders. Tell us the time, your browser and device, the page you were on and the exact error. Please don’t include the document, signing links, passwords, ID or signature images.

If you’re a sender and signed in to Maple eSign, check the status page in the console to see if the problem is on our end.